Shipping policy
Processing Time
-
Orders are processed within 1–3 business days after payment is received.
-
Processing times do not include weekends or holidays.
-
Orders are usually packed the next business day.
Shipping Rates & Delivery Estimates
-
Shipping charges are calculated at checkout based on your location and the weight of your order.
-
Estimated delivery times:
-
Domestic (U.S.): 3–7 business days after processing
-
International: 7–21 business days after processing (delivery times may vary by destination)
-
-
Delivery times are estimates and are not guaranteed.
Order Tracking
-
Once your order ships, you will receive an email with tracking information.
-
Please allow 24–48 hours for tracking to update.
International Shipping
-
International orders may be subject to customs duties, taxes, or fees imposed by your country. These charges are the responsibility of the customer.
Incorrect Shipping Information
-
Please ensure your shipping address is correct before completing your purchase.
-
We are not responsible for orders shipped to incorrectly provided addresses.
-
If your order is returned due to an incorrect address, additional shipping charges may apply.
Lost, Stolen, or Damaged Packages
-
ThicketNow is not responsible for lost or stolen packages once they are in the carrier’s possession.
-
If your package arrives damaged, please contact us within 48 hours with photos of the packaging and product so we can assist you.
Questions?
If you have any questions about our shipping policy, email us at support@thicketnow.com.